Our policy for the protection of your personal data enables us to establish a relationship of trust between you and our services, so that we can offer you a positive experience in a fully transparent manner.
With this policy, we are able to take into account your needs and meet your expectations.
To respect your trust, we, Discovery Digitals, guarantee the respect of your personal data as well as the confidentiality of our customers (hereinafter "your data").
In order to guarantee you full transparency and ensure the secure use of our website https://www.myflowerdays.com/ in all its available versions and related applications (hereinafter the "My Flower Days Site"), we specify how we process your data so that our services are always in accordance with your rights. In this way, we ensure both security and privacy and non-alteration of your privacy and data, on all our platforms.
Our policy and we ensure that all necessary precautions are taken to protect all your data and safeguard it from disclosure, loss or manipulation. Therefore, we provide you with all the elements that make it easy for you to understand how to process your data. These data will not be kept longer than necessary for administration and processing purposes. You can of course access and modify your data at any time, as they are available in your personal areas on the My Flower Days website.
To this end, we strive to take all necessary precautions to comply with applicable data protection legislation.
Through this policy for the protection of your personal data, Discovery Digitals signed here undertakes to comply with the essential principles of the European General Regulation and the French Data Protection Act by providing you with information on the existence and modalities of the data processing applied here (paragraph 3), the rights you have with respect to your data and the application of these rights by ourselves (paragraphs 6 and 10). You will also be provided with information on possible transfers to a third country or recipients, as well as on the retention period of the collected data (paragraph 5) and on security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is only because it directly relates to you and involves you as a customer of Discovery Digitals, if you have placed an order on the My Flower Days website, if you have created a customer account but have not ordered any products or services. or if you are a visitor who visits the My Flower Days website without having created a customer account or placed an order.
2. WHO ARE WE?
Discovery Digitals is an independent company, located at Meunierslaan 116 in Auderghem.
Discovery Digitals operates the My Bloemendagen website and in that capacity performs various processing operations on your data as controller.
3. FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
3.1. WHEN DO WE COLLECT YOUR PERSONAL DATA?
Your personal data is likely to be collected when you visit the My Flower Days website using cookies, create a customer account on the My Flower Days website, order one of our products or services or agree to become a member of our newsletters (SMS, emails).
Your personal data is used to optimize your browsing experience on the My Flower Days website and to provide you with a more personalized experience. We can process your orders in the best possible way, make payments available multiple times, prevent fraud, make necessary refunds and manage your customer reviews.
3.2. YOUR VISIT TO THE WEBSITE OF MY FLOWER DAYS
To enable you to browse the My Flower Days website, we treat your data with your consent, the legal basis for doing so.
3.3. PROCESSING OF YOUR ORDERS
To process and fulfill your orders, we use your data.
We use them for the management of mediation, customer relations (and this via social networks), our customer service and remote sales, our actions related to marketing management and commercial prospecting for the My Flower Days site, as well as for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Discovery Digitals is the legal basis for the processing in connection with the management of product recalls. Your consent or our legitimate interest, as the case may be, is the legal basis for processing for marketing and commercial exploration purposes. Your consent applies to the execution of the "flash" payment.
3.4. PAYMENT IN MULTIPLE
For orders for which the payment applies in several cases and for some customers, your data will be processed in order to offer you this method of payment. The application of the contract between the two parties is the legal basis for the data processing. However, your consent remains the basis for the processing of your bank details.
3.5. CUSTOMER RATING
In order to share your opinion with our customers and visitors and to allow you to leave your opinion on the My Flower Days site, we use your data based on your consent or legitimate interest.
3.6. PAYMENT COLLECTION AND FRAUD PREVENTION
To enable us to collect payments and fight fraud, we use your data.
This also allows us to ensure the security of payments.
The application of this agreement between the two parties and the legitimate interest of Discovery Digitals, as controller, provide the legal basis for this treatment.
3.7. MANAGING ADVERTISING DISCOVERY DIGITALS
Discovery Digitals' advertising management is managed using your data.
This allows us to improve our customer and lead data, manage the maintenance and technical activities of the leads, produce statistics and studies on advertising campaigns, update the prospect files of the organization responsible for managing resistance to telephone canvassing, tenders, the organization of our competitions and lotteries or other promotions, except online gambling.
The legal basis for the above entries is the consent of the user or the legitimate interest of Discovery Digitals
4. WHERE DOES YOUR DATA GO?
Your data will be passed on to various internal services of My Flower Days
It will not be shared with third parties except in the following situations:
In order to process your orders, your personal data may be shared with various suppliers specializing in banking, customer relations, customer service, delivery, IT development, site management, or providing guarantees or insurance.
For payment execution, your data may be disclosed to providers such as payment and transaction centers (banks...) or call centers for the management of business processes or customer experience or, for customer reviews, to an administrator who collects and processes customer reviews.
The advertising agency "My Flower Days" is managed through your data by the agency's clients and advertisers.
5. RETURN OF DATA
Some data collected by My Flower Days will be retained for a specific period of time:
In the current archives for interested parties, for 3 years from the last contact of the client (so that they are searchable through the services of Discovery Digitals). We do not do interim archiving of this data (in the case of data of administrative importance for certain services, such as litigation, the retention periods are determined by the applicable rules in accordance with the regulations).
Regarding our orders, your data will be archived for 5 years in the current archives once the use of customer orders has ended, and for 5 years in the intermediate archives once the retention in the current archives has ended. The same applies to customer orders.
As for bank records, they are archived in the current archives for the duration of the bank card "plus one day". There is no interim archiving of bank data.
Cookies and their use and time are described in detail in section 7 of our policy.
6. THE EXERCISE OF YOUR RIGHTS
6.1. YOU HAVE THE RIGHT TO REQUEST ACCESS TO, AMENDMENT AND CORRECTION OF YOUR DATA.
6.2. YOU HAVE THE RIGHT TO REQUEST THAT YOUR DATA BE RESTRICTED.
Important clarification: to do so, you must dispute the accuracy of your personal data for the time necessary to verify that it is accurate. Or if you believe that our use of your personal data is unlawful and you request that it be restricted, not deleted. We no longer need to use your data in connection with the purposes set out in paragraph 3, but your data will still be useful for seeking, exercising or defending your rights in court, provided you choose to exercise your right to object for the time necessary to verify that the legitimate grounds we are pursuing with your data exist.
6.3. YOU HAVE THE RIGHT TO REQUEST THAT YOUR DATA BE DELETED.
If you request deletion of your personal data, Discovery Digitals still has the option to retain it in interim archive format for as long as necessary to meet its legal, accounting and tax obligations.
6.4. YOU HAVE THE RIGHT TO REQUEST THE EXERCISE OF YOUR RIGHT TO OBJECT TO ANY PROCESSING USED FOR COMMERCIAL PROSPECTING PURPOSES.
In the case of email prospecting, you have the right to request to modify or unsubscribe newsletters by clicking on the hyperlink "unsubscribe" present in all newsletters or by going directly to the contact page of the My Flower Days Site.
In the case of a request by SMS, it is possible to request a change by sending the word "STOP SMS" to the number 36007 or by going to the contact page of the My Flower Days Site.
6.5. YOU HAVE THE RIGHT TO PASS ON POST-MORTEM PRIVILEGES RELATING TO THE RETENTION, DELETION AND DISCLOSURE OF YOUR PERSONAL DATA.
In the absence of this type of privilege, your heirs and assigns have the possibility of contacting Discovery Digitals in order to obtain access to the use of this data for the purposes of the "organization and settlement of the estate of the deceased" and/or to close the account on the Website and/or request the cessation of the processing of the personal data.
You may also request that your data not be transmitted to third parties in the event of your death.
6.6. YOU HAVE THE RIGHT TO EXERCISE YOUR RIGHT TO PORTABILITY.
6.7. YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT TO CARRY OUT TREATMENTS BASED ON THIS LEGAL BASIS.
Important clarification: if you decide to withdraw your consent, this will not affect the legality of the use that took place before you withdrew your consent.
6.8. YOU HAVE THE RIGHT, IF YOU WISH, TO LODGE A COMPLAINT WITH THE COMPETENT SUPERVISORY AUTHORITY (IN FRANCE, THE CNIL: WWW.CNIL.FR).
To exercise your rights, you can address your complaint (together with your e-mail address, surname, first name, a copy of your identity card and your postal address) to the Data Protection Delegation of Discovery Digitals, by e-mail to firstname.lastname@example.org and/or by post to Discovery Digitals, Meunierslaan 116 in Auderghem.
Within a maximum of one (1) month from the date of receipt of the request, we will send you a reply.
7.1. WHAT IS A COOKIE?
When you visit a website like Discovery Digitals, depending on your choice, it may then place a text file on your recipient (computer, phone or tablet) via your browser.
This text file is called a COOKIE. With this cookie, the website, such as My Bloemendagen, can then identify your recipient on a subsequent visit during the prescribed period of validity of the cookie or upon registration.
Only the sender of a cookie can probably read or change the information in that cookie.
7.2. WHAT ARE COOKIES AT HTTPS://WWW.MYFLOWERDAYS.COM/ GOOD FOR?
Different types of cookies can be categorized. Some of them are provided directly by Discovery Digitals and its suppliers, but others are sometimes provided by third-party companies.
7.2.1. COOKIES ISSUED BY MY FLOWER DAYS AND ITS SUPPLIERS
There are several categories of cookies that you may find on your transmitter when you visit our website:
220.127.116.11. "ESSENTIAL" COOKIES
"Essential" cookies are required to access our website, for example, to place an order.
If they are not present, you may have navigation problems on the website and not be able to place an order.
"Essential" cookies also allow My Flower Days to track its activities.
They may be inserted into your channel by My Flower Days or its suppliers.
18.104.22.168. "ANALYSIS AND PERSONALIZATION" COOKIES
The "Analytics and Personalization" cookies are not mandatory, they allow us to facilitate your search, optimize your experience with us, better meet your expectations, as well as customize our offers and maximize the organization of our website.
22.214.171.124. COOKIES FOR "ADVERTISING".
Advertising cookies are displayed in the advertising sections of our website. The interest for you is that your browsing time is improved and optimized by the presentation of offers and advertisements that are relevant to you.
To this end, "advertising cookies" are tailored in real time to your expectations and, through your recent browsing history on other websites, offer you advertising content tailored to your current preferences and interests.
This prevents you from seeing advertising that does not interest you. At the same time, Discovery Digitals prefers to offer its offers and advertisements to users who are interested in them.
The advertising content presented may contain cookies issued by My Flower Days or its providers or by third parties by associating a cookie with an advertiser's advertising content.
7.2.2. COOKIES ISSUED BY THIRD PARTIES
7.2.3. COOKIES ISSUED BY THIRD PARTY APPLICATIONS INTEGRATED INTO OUR SITE
When you browse our Site, we may include third-party computer applications to enable you to share content and/or your feedback from our Site with others, such as when you click "share" or "like" buttons originating from social networks.
These social networks may then identify you through these buttons even if you have not used them while browsing the Site. This is possible for them if you were connected to your social network or active on your channel at the same time during your last visit to the Website. We have no control over their use or the data they hold.
To learn more about how your data and promotional content is used, please visit your social networks and review their privacy policies. Through these policies, you should then be able to manage your settings according to your preferences on the user accounts of each of the social networks you are registered with.
The privacy policies of the listed social networks, click on the social network of your choice:
Regarding our advertising agency, we remind you, as mentioned above, that all our advertising spaces may contain third-party cookies (advertising at the origin of the advertising presented, third-party advertising providers...).
Thus, with these cookies and during the prescribed period of validity of these cookies, they can offer advertising in the places made available for third-party advertising, make a list of the number of contents they offer in our spaces, know the audience of these ads and the number of clicks; thus, they can claim the money they earn and draw up their statistics. They may also know that your sender has previously visited another website that contains one of their advertisements, and therefore will adjust its content if necessary.
7.3. OPTIONS OF YOUR NAVIGATION SOFTWARE (INTERNET EXPLORER, FIREFOX, GOOGLE CHROME, ETC.).
Your navigation software contains many options that you have and can customize to suit your preferences. For example, you can choose whether or not to accept cookies on your channel.
However, if you choose to accept the registration of these cookies on your channel, they will automatically be registered on your channel when you visit websites or content on which cookies are present.
Depending on your preferences, you may choose to activate a reminder asking you again whether you accept or decline cookies before they can be registered, or you may decline this cookie registration on your channel each time.
However, it is important to note that the choices you make during this setting may alter or change your browsing on the Internet or on certain sites or services that require the use of these cookies (such as orders on our site).
If you prefer to refuse these cookies on your station or delete cookies already registered, we will not be liable for the consequences of any disruption to our services that would result from not being able to register or access the cookies used for their operation.
7.3.1. HOW DO YOU CHOOSE YOUR OPTIONS BASED ON YOUR BROWSER?
Depending on your browser, there are different options and choices available to you. To learn more, please refer to the help function in its menu.
- Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
- Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- Firefox™: http://support.mozilla.org/fr/kb/
- Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Your data is usually held within the European Union.
However, when our providers are located in countries outside the European Union, we may transfer some of your data to third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we will take the necessary steps to ensure that this data transfer complies with the attached rules and that the protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).
The Data Protection Delegation can provide you with further information on the data transfer upon request.
9. SECURITY MEASURES
The technical and organizational measures we take allow us to ensure a level of security that is proportionate to the risks to the rights and freedoms of individuals in relation to the items listed in point 2. In doing so, we take into account the origin, scope, context, cost and level of knowledge, the purpose of the treatment, but also the risks identified.
In addition, we adhere to the PCI DSS standard for payment card security, which demonstrates our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
As a result of the automated processing we use (e.g. profiling), you are subject to legal implications that affect you.
All of this is essential for the conclusion or performance of the contract you are committing to with us.
This allows us to offer and carry out the automation of customer identification and "4x payment". The basis of this operation lies in the analysis of various variables related to the type of products, the services ordered or the profile of the customer.
If the risk with these statistics is considered too high (fraud/unpaid), this payment method will not be proposed.
However, if you wish, although the decisions are automated, you can have a human intervention so that you can express your opinion and/or oppose the automated decision.
11. UPDATING AND REVISING POLICIES
February 10, 2021.