Return Policy

RETURN

Our policy is for 14 days. If 14 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.

 

1. EXCHANGE

1.1 CONDITIONS TO BENEFIT FROM AN EXCHANGE

  • Your request for a product exchange must be made within 14 days of the delivery date of your package.
  • You can only benefit from an exchange if you want to change the size of the product and not the product or product variant.
  • Your product is damaged or defective due to the shipping service. Please note that you must send us proof of delivery when you request an exchange by email so we can exchange your product.

1.2 INSTRUCTIONS FOR AN EXCHANGE

Step 1: Contact us directly at the following email address: contact@myflowerdays.com.
Your email must include:

  • Your order confirmation
  • Your order number
  • Your first and last name
  • The new size of the product you want to exchange
  • (If you are exchanging a product because of a damaged and defective product: attach a clear picture of your defective product).

Step 2: You will receive an email with the next steps, including the address to which you must return your product.
If you do not receive an email from us, please check your spam or junk mail box before contacting us again.

Step 3: Send us the package to the address listed in the email you received in Step 2.

Your package should include:

  • All items related to your order
  • The name and surname used in your purchase
  • The order number
  • The new size of the product you want to exchange

Please note that My Flower Days does not cover the cost of returns (see item 4 below).

Step 4: Once we have received and identified your package, we will immediately ship your new, exchanged product.

1.3 DELAYED OR MISSING EXCHANGE

If you have not yet received your exchanged product, please first check the delivery status of your product using the tracking code that came with your order and begins with "CJ".

You can check the status of your order with your tracking code at the following address: https://parcelsapp.com/nl.

Then contact us directly at contact@myflowerdays.com.

 

2. REFUNDS

2.1 REFUND CONDITIONS

  • Your request for a product refund must be made within 14 days of the delivery date of your package.
  • Unfortunately, we cannot provide refunds for discounted or sold-out items.
  • If your product is defective or damaged, you can get an exchange (see point 1).
  • Your product never arrived and our logistics department indicates that the package never reached its destination.

2.2 INSTRUCTIONS FOR A REFUND

Step 1: Contact us directly at the following email address: contact@myflowerdays.com.
Your email must include:

  • Your order confirmation
  • Your order number
  • Your first and last name
  • (If you are exchanging because of a damaged and defective product: please attach a clear picture of your defective product)

Step 2: You will receive an email with the next steps, including the address to which you must return your product.
If you do not receive an email from us, please check your spam or junk mail box before contacting us again.

Step 3: Send the package to the address in the email you received in Step 2.
Your package should include:

  • All items related to your order.
  • The first and last name used in the purchase
  • The order number

Please note that My Flower Days does not cover the cost of returns (see item 4 below).

Step 4: Once we have received and identified your package, we will immediately proceed to refund your purchase.

2.3 INSTRUCTIONS FOR A REFUND

If you have not yet received a refund, first check your bank account.

Then contact your credit card company. It may take some time before your refund is officially transferred.

Next, contact your bank. It often takes some time for a refund to be posted.

If you have done all this and still have not received a refund, please contact us at contact@myflowerdays.com.

 

3. SALES ITEMS

Only normally priced items can be refunded. Special sale or promotional items unfortunately cannot be refunded, they can only be exchanged for the same product in a different size (see point 1).

 

4. SHIPPING

Shipping costs for returning your item will be at your expense. Shipping costs are not refundable. If you receive a refund for return shipping costs, they will be deducted from your refund.

Depending on where you live, the time it takes to get your returned item to our logistics department may vary.

If you are shipping an item or package over $75.00, you must use a trackable shipping service or purchase shipping insurance at your expense. We cannot guarantee that we will receive your returned item.